Terms and Conditions

JBCX trading as Josh Boxx Coaching
Last updated: 1 January 2026

These Terms and Conditions (Terms) apply to your use of our website and to any coaching services, programs, workshops, events and digital products we provide (together, Services). By browsing our website, booking, purchasing or participating in any Services, you agree to these Terms.

Our Privacy Policy explains how we handle personal information. These Terms operate alongside our Privacy Policy, which is available on our website.

Important: This document supports Australian minimum compliance expectations (including Australian Consumer Law). It is not legal advice and should be reviewed by a qualified Australian lawyer for your specific circumstances.

1. Business details

Business name: JBCX (ABN 22 157 087 641) trading as Josh Boxx Coaching.

ABN: 22 157 087 641

Email: info@joshboxx.com

Address for notices: PO Box 687, Mudgee, NSW 2850

Website: www.joshboxx.com

2. Definitions

In these Terms:

·       ACL: means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

·       Client / you / your: means the person accessing our website or acquiring Services.

·       Content: means any material on our website or provided through the Services (including text, audio, video, worksheets, frameworks, recordings and templates).

·       Fees: means the prices displayed at checkout or otherwise agreed in writing for the Services.

·       Services: means coaching services, programs, workshops, events and digital products provided by us, as described on our website or in writing at the time of purchase.

·       Website: means www.joshboxx.com and any related pages we operate.

3. Acceptance and changes

If you do not agree to these Terms, you must not use our website or purchase the Services.

We may update these Terms from time to time by publishing an updated version on our website. Changes apply from the date of publication, unless stated otherwise. By continuing to use the website or Services after changes, you agree to the updated Terms.

4. Eligibility and suitability

Our Services are intended for adults aged 18 years and over.

You warrant that you have the legal capacity to enter into these Terms and to participate in the Services.

We may refuse, pause or discontinue Services if we reasonably believe the Services are not suitable or safe for you, or if you breach these Terms.

5. Coaching scope and disclaimers

Coaching is a collaborative, future-focused process that supports personal development and decision-making.

Coaching is not medical care, psychological therapy, counselling, psychiatry, or a substitute for professional advice. We do not diagnose, treat, or cure any medical or mental health condition.

You understand and agree that results are not guaranteed and depend on many factors, including your participation, effort and circumstances.

You remain solely responsible for your decisions, actions and outcomes, including how you apply any insights, tools or information obtained through the Services.

6. Health, wellbeing and safety

If you are currently receiving care from a psychologist, psychiatrist, counsellor or other mental health professional, or you have concerns about safety (including self-harm), you agree to tell us before starting. We may request that you obtain appropriate support and/or pause or decline the Services where we reasonably believe coaching is not suitable.

If the Services include any physical practices (for example, breathwork, movement or other exercises), you participate voluntarily and at your own risk. You agree to stop immediately if you experience pain, discomfort or distress and to seek appropriate support.

If you are in crisis or immediate danger, contact emergency services (000 in Australia) or a crisis support service.

7. Client responsibilities and conduct

You agree to:

·       provide accurate information when booking or purchasing;

·       attend sessions on time and participate respectfully and honestly;

·       maintain a safe and distraction-free environment for online sessions;

·       seek appropriate independent professional advice (medical, psychological, legal, financial) where needed; and

·       treat other participants respectfully in any group setting and keep shared information confidential.

We may mute, remove, or otherwise manage participants whose behaviour disrupts the quality or safety of a session or group environment.

8. Bookings, delivery and communications

Services may be delivered online (for example via Zoom) and/or in-person, as described at the time of booking.

Session times, inclusions, duration and any materials will be as described on our website or in writing at the time you purchase.

You are responsible for ensuring you have suitable technology and an adequate internet connection for online Services.

We may communicate with you via email, SMS and/or messaging platforms for administration and service delivery. You consent to receiving these communications.

9. Fees, payment and GST

Prices are listed in Australian dollars (AUD) unless stated otherwise. Fees are payable in advance unless we agree otherwise in writing.

Payments may be processed by third-party providers such as Stripe. Your use of those providers is subject to their terms. You are responsible for any bank or card fees charged by your financial institution.

If GST applies, Fees are inclusive of GST unless stated otherwise. We will provide a tax invoice where required by law.

If a payment is declined, overdue, reversed or charged back, we may suspend access to Services or materials until payment is resolved.

10. Cancellations, rescheduling and refunds

We understand plans change. The policies below apply unless we specify otherwise in writing for a particular Service at the time of purchase.

10.1 1:1 sessions – rescheduling

You may request to reschedule a 1:1 session by giving at least 48 hours’ notice.

If you cancel or do not attend with less than 48 hours’ notice, the session fee may be forfeited (or the session counted as used), unless required otherwise by the ACL.

If we need to reschedule, we will offer an alternative time as soon as reasonably practical.

10.2 Group programs, events and workshops

Because group programs and events often have limited places, we do not offer refunds for change of mind.

If you cannot attend a live session, we may (at our discretion) provide a recording or alternative support where feasible.

Transfers to a future cohort may be offered at our discretion, where requested at least 7 days before the program start date. Missed sessions do not entitle you to a refund or credit unless required by law.

10.3 Digital products

Digital products are typically made available immediately after purchase. We do not offer refunds for change of mind once access is provided, unless required by the ACL.

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the ACL that cannot lawfully be excluded.

11. Suspension and termination

We may suspend or terminate your access to the Services (including access to materials or any online community) if:

·       you breach these Terms;

·       your payment is overdue or reversed;

·       your conduct is unsafe, unlawful or disruptive; or

·       we reasonably believe continued participation is not suitable or safe.

If we terminate Services for reasons other than your breach, we will (acting reasonably) discuss next steps with you, including any unused prepaid components, subject to the ACL.

12. Intellectual property and permitted use

All Content and materials we provide (including worksheets, videos, recordings, frameworks and written content) are owned by us or licensed to us.

You may use Content for your personal use only. You must not copy, reproduce, share, sell, publish or distribute Content to others without our prior written permission.

You must not record sessions (audio or video), take screenshots, or share recordings unless we expressly permit it in writing.

13. Confidentiality

We will treat information you share with us as confidential, except where:

·       you give consent for disclosure;

·       disclosure is required or authorised by law (including to prevent a serious threat to life, health or safety); or

·       disclosure is made to our professional advisers (for example, legal or accounting) on a confidential basis.

Important: Coaching communications are not legally privileged (unlike communications with your lawyer or psychologist). A court, regulator or law enforcement body may require disclosure in certain circumstances.

For group coaching, you acknowledge we cannot guarantee other participants will keep information confidential, and you agree to treat information shared by others as confidential.

14. Recording, testimonials and marketing

We may record sessions (particularly group sessions) for quality, training or participant access. If recording will occur, we will tell you beforehand where reasonably practicable.

Recordings are for participant use only and must not be shared externally.

If we would like to use testimonials, case studies or identifiable content for marketing, we will seek your consent first.

15. Website use and acceptable behaviour

You agree to use our website lawfully and in a way that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorised access to the website, scrape or harvest data, introduce malicious code, or use the website for competing commercial purposes (including copying or republishing our Content to provide similar services for a fee).

16. Third-party links and platforms

Our website and Services may refer to or use third-party platforms (for example, payment processors, video conferencing tools and social platforms). We are not responsible for the content, availability, security or privacy practices of third parties, and your use of third-party services is subject to their terms.

17. Disclaimers

To the maximum extent permitted by law, we make no warranties that the website, Content or Services will be uninterrupted, error-free or free of viruses. Any information on our website is general in nature and you are responsible for ensuring it meets your needs.

18. Limitation of liability

To the maximum extent permitted by law:

·       we are not liable for any indirect or consequential loss arising from your use of the website or Services;

·       we are not liable for any loss arising from your reliance on any third-party content or platforms; and

·       our total liability for any claim relating to the Services is limited (at our option) to re-supplying the relevant Services or refunding the amount you paid for the relevant Services, except where the ACL requires otherwise.

Nothing in these Terms limits liability for a consumer guarantee under the ACL where it cannot lawfully be limited.

19. Indemnity

To the maximum extent permitted by law, you agree to indemnify us for loss or damage we suffer arising out of your breach of these Terms, unlawful use of our website or materials, or your negligent or wrongful acts in connection with the Services.

20. Force majeure

We are not liable for any failure to perform, or delay in performing, our obligations where that failure or delay is due to events beyond our reasonable control (including natural disasters, pandemics, significant service outages, or other disruptions).

21. General legal terms

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in effect.

Relationship: These Terms do not create a relationship of agency, partnership or joint venture between you and us.

Entire agreement: These Terms (and any additional written terms provided at purchase for a specific Service) constitute the entire agreement between you and us about the website and Services.

No waiver: A failure to enforce any right under these Terms is not a waiver of that right.

22. Complaints and disputes

If you have a complaint, please contact us so we can try to resolve it promptly and fairly.

If we cannot resolve a dispute, the parties agree to attempt to resolve it in good faith (including by mediation where appropriate) before starting court proceedings, except where urgent relief is required.

23. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

24. Contact

Email: info@joshboxx.com
Address: PO Box 687, Mudgee, NSW 2850