Privacy Policy

JBCX trading as Josh Boxx Coaching
Last updated: 18 December 2025

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, enquire with us, or purchase our coaching services and related products (Services).

This Privacy Policy explains how we collect, use, store and disclose personal information. It is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Our details

Business name: JBCX (ABN 22 157 087 641) trading as Josh Boxx Coaching
ABN: 22 157 087 641

2. What personal information we collect

We may collect personal information including:

  • Identity and contact details (name, email, phone number, suburb/state).

  • Booking details (session type, dates, preferences, communications).

  • Payment details (payments are processed securely by third-party providers such as Stripe; we typically do not store full card details).

  • Information you provide through intake forms or in coaching, to the extent relevant to delivering the Services.

  • Website usage data (e.g., IP address, browser type, pages viewed), including through cookies and analytics tools.

Sensitive information

We do not intentionally collect sensitive information (such as health information) unless it is necessary for providing the Services. If we do collect sensitive information, we will do so with your consent and handle it carefully.

3. How we collect information

  • Directly from you when you contact us, book, purchase, complete forms, or communicate with us.

  • Automatically when you use our website (cookies, analytics, server logs).

  • From third parties where needed to provide the Services (e.g., payment confirmation from Stripe).

4. Why we collect, use and disclose information

We may use and disclose personal information to:

  • provide and administer the Services (including scheduling, delivery, and support);

  • process payments and issue invoices/receipts;

  • respond to enquiries and communicate with you about your bookings;

  • improve our website, services, and client experience;

  • send marketing communications where you have opted in (you can unsubscribe at any time);

  • comply with legal obligations and protect our lawful interests.

5. Disclosure to third parties

We may disclose personal information to trusted service providers we use to run our business, such as:

  • website hosting and website platforms (e.g., Squarespace);

  • payment processors (e.g., Stripe);

  • email and productivity tools (e.g., Google Workspace);

  • scheduling and video conferencing tools (e.g., Calendly, Zoom);

  • analytics providers (e.g., Google Analytics);

  • professional advisers (e.g., accountants, lawyers) on a confidential basis.

We do not sell personal information.

Overseas disclosures

Some of our service providers may store data on servers located outside Australia (for example, in the United States). This may include storage or processing in the United States (and other locations where our providers operate). Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a way consistent with Australian privacy requirements.

6. Security and storage

  • We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • We store information in secure systems and limit access to those who need it for business purposes.

  • No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use the site.

  • You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

  • If you disable cookies, some website features may not work as intended.

We do not currently use advertising or social media pixels (such as the Meta Pixel or Google Ads conversion tracking). If we start using them in the future, we will update this Privacy Policy and, where required, provide appropriate notices and choices. Those third-party providers may collect information via cookies or similar technologies and their handling of information is governed by their own privacy policies.

8. Direct marketing

We will only send marketing communications where you have opted in or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link or contacting us.

9. Access and correction

You may request access to personal information we hold about you, or request correction, by contacting us. We will respond within a reasonable timeframe.

10. Complaints

If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Children

Our website and Services are intended for adults (18+). We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time by publishing an updated version on our website.

13. Contact

Email: info@joshboxx.com
Post: PO Box 687, Mudgee NSW 2850