Privacy Policy
JBCX trading as Josh Boxx Coaching
Last updated: 5 April 2026
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, enquire with us, or purchase our coaching services and related products (Services).
This Privacy Policy is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Our details
Business name: JBCX (ABN 22 157 087 641) trading as Josh Boxx Coaching
ABN: 22 157 087 641
Email: info@joshboxx.com
Post: PO Box 687, Mudgee NSW 2850
2. What personal information we collect
We may collect personal information including:
identity and contact details, such as your name, email address, phone number, and suburb/state;
booking and service details, such as session type, dates, preferences, and related communications;
payment details, noting that payments are processed securely by third-party providers such as Stripe and we typically do not store full card details;
information you provide through intake forms or during coaching, to the extent relevant to assessing suitability, delivering the Services, and supporting safety and administration;
website usage data, such as IP address, browser type, pages viewed, and device information, including through cookies and analytics tools.
Sensitive information
We do not intentionally collect sensitive information, such as health information, unless it is reasonably necessary for providing the Services, assessing suitability, or supporting safety. If we do collect sensitive information, we will do so with your consent and handle it with care in accordance with applicable law.
3. How we collect information
Directly from you when you contact us, book, purchase, complete forms, or communicate with us.
Automatically when you use our website (cookies, analytics, server logs).
From third parties where needed to provide the Services (e.g., payment confirmation from Stripe).
4. Why we collect, use and disclose information
We may collect, use and disclose personal information to:
provide, administer, and deliver the Services, including scheduling, communication, support, and service-related administration;
assess whether our Services are suitable for you;
process payments and issue invoices or receipts;
respond to enquiries and communicate with you about bookings or Services;
improve our website, Services, and client experience;
send marketing communications where you have opted in or where otherwise permitted by law, and you can unsubscribe at any time;
comply with legal obligations and protect our lawful interests.
If you choose not to provide certain personal information, we may not be able to provide the Services or respond fully to your enquiry.
5. Disclosure to third parties
We may disclose personal information to trusted service providers we use to run our business, such as:
website hosting and website platforms;
payment processors, such as Stripe;
email and productivity tools;
scheduling, meeting, and service delivery tools;
analytics providers, such as Google Analytics;
professional advisers, such as accountants and lawyers, on a confidential basis.
We do not sell personal information.
Overseas disclosures
Some of our service providers may store or process data on servers located outside Australia, including in the United States and other countries in which those providers operate. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with Australian privacy requirements.
6. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We store information in secure systems and limit access to those who need it for business purposes.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and analytics
Our website may use cookies and similar technologies to help the site function and to understand how visitors use the site.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
If you disable cookies, some website features may not work as intended.
We do not currently use advertising or social media pixels (such as the Meta Pixel or Google Ads conversion tracking). If we start using them in the future, we will update this Privacy Policy and, where required, provide appropriate notices and choices. Those third-party providers may collect information via cookies or similar technologies and their handling of information is governed by their own privacy policies.
8. Retention
We keep personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to provide the Services, meet legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
9. Direct marketing
We will only send marketing communications where you have opted in or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link or contacting us.
10. Access and correction
You may request access to personal information we hold about you, or request correction, by contacting us. We will respond within a reasonable timeframe.
11. Complaints
If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Children
Our website and Services are intended for adults (18+). We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time by publishing an updated version on our website.
14. Contact
Email: info@joshboxx.com
Post: PO Box 687, Mudgee NSW 2850